Wednesday, April 26, 2017 (GMT +8:00)

TIME Asia FAQ

Welcome to the TIME Help Desk!

SUBSCRIPTION ORDERS

SUBSCRIPTION OPTIONS

MANAGE YOUR ACCOUNT

GENERAL INFORMATION

COMMON PROBLEMS & ERROR MESSAGES



SUBSCRIPTION ORDERS


• How to Order

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• Pricing

TIME often makes special offers for new or renewal subscription orders made online. For further details, click here for details of the latest online offer for NEW subscribers or click here for the latest online offer for subscription renewals.
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• International Subscription Information

FOR SUBSCRIPTIONS IN AUSTRALIA & NEW ZEALAND (including Papua New Guinea, Christmas Island, Caledonia, Cook Islands, Fiji, Western Samoa, French Polynesia, Tonga)

Please click here to go to TIME Pacific Customer Service page.

FOR SUBSCRIPTIONS IN EUROPE (including Africa, and the Middle East)

Please click here to go to TIME Europe Customer Service page.

FOR SUBSCRIPTIONS IN LATIN AMERICA

Please click here to go to TIME Latin America Customer Service page.

FOR SUBSCRIPTIONS IN U.S.

Please click here to go to TIME U.S. Customer Service page.

FOR SUBSCRIPTIONS IN CANADA

Please click here to go to TIME Canada Customer Service page.

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• Gift Subscriptions

You can order online, or simply let us know your name and address as well as the name and delivery address of the recipient and we will arrange it for you. To order online, please click here.

If you require further assistance, please contact us by email, phone, or mail.



• Education, Corporate & Bulk Subscriptions

We are pleased to offer a special rate to teachers and students in education sector and corporation.

Also there are bulk subscription rates to groups or other organizations. Please fax or mail us with relevant details.

To enjoy education special subscription rate, please send a copy of your student card, teacher card or a letter from the school.

To inquire on corporate or bulk subscription special offers, please click here to contact us.  

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• Order Back Issues

Back issues are not part of a subscription order. However, when available, back issues can be purchased through the following address:

Time Asia (Hong Kong) Limited
37/F Oxford House
Taikoo Place
979 King's Road
Quarry Bay, Hong Kong
Tel: (852) 3128 5688
Fax: (852)3128 5022

Include the exact cover date of the issue, image and/or name on the cover and number of copies you wish to order. Please note that some issues may not be available because of strong interest from other readers. For further information, please email us.

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SUBSCRIPTION OPTIONS

• About ALL ACCESS subscription

What is included with TIME ALL ACCESS subscription?

ALL ACCESS gets you TIME delivered the way you want it in print to your mailbox, digitally to your tablet, and as subscriber-only content on TIME.com.

The Tablet Editions for Europe (including Middle East, Africa and Latin America), Asia and South Pacific are only available on the iPad®.

How do I subscribe to TIME ALL ACCESS?

You can subscribe by clicking here.

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I am already a TIME subscriber. How do I upgrade my subscription to ALL ACCESS?

Current subscribers click here to add ALL ACCESS to the remainder of your current subscription term at no additional charge.

I already have a username and password to access subscriber-only content on TIME.com. Do I still need to register for ALL ACCESS including the Tablet Edition?

No. The same username and password you use to sign in for subscriber-only content on TIME.com can also be used for ALL ACCESS including the TIME Tablet Edition on your iPad®

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What is Subscriber-Only Content on TIME.com?

Articles from each new magazine issue will be available exclusively for subscribers. You can also access our archives that date back to the first issue in 1923. You can access subscriber-only content by visiting www.time.com/magazine. Current subscribers click here for full access. Not a TIME subscriber? Click here to subscribe.

How do I access Subscriber-Only Content on TIME.com?

You will be prompted to Sign-In to view subscriber-only content where applicable. Simply select the edition you subscribe to, sign-in with your username (your email address) and the password you set up for your ALL ACCESS account. The same username and password gives you access to the TIME Tablet Edition on your iPad.

If you have not created a password, click here to set up your ALL ACCESS account.

Is TIME ALL ACCESS available to all subscribers?

TIME ALL ACCESS is available for all regional editions - US, Europe, Asia, and South Pacific. Your tablet access is for the regional edition that you subscribe to.

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• About DIGITAL ACCESS subscription

What is included with TIME DIGITAL ACCESS subscription?

DIGITAL ACCESS subscription gets you TIME digitally via Tablet Edition on iPad® and subscriber-only unrestricted content on TIME.com.

You can subscribe by clicking here.


• About Subscriber’s Automatic Renewal Program

Subscriber’s Automatic Renewal Program is a hassle-free subscription program in which we automatically continue your service without sending you renewal notices or bills. You are always in control of your subscription and may cancel at any time. To enroll at the end of your current subscription click here.
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• About the TIME Tablet Edition

What is included in the TIME Tablet Edition?


The TIME Tablet Edition is everything you've come to expect from TIME and much more. It includes the current print content of TIME magazine (the same TIME it is available on newsstands) plus live updates, news feeds, video, social sharing tools, and more.

The Tablet Editions for Europe (including Middle East, Africa and Latin America), Asia and South Pacific are only available on the iPad.

How do I purchase the TIME Tablet Edition?
Current subscribers click here to access the Tablet Edition to the remainder of your current subscription term at no additional charge.

Not a TIME subscriber? You can subscribe to TIME by clicking here. Just activate your digital access after subscribed. It gets you TIME digitally to your iPad®, and as subscriber-only content on TIME.com.

The Tablet Editions for Europe (including Middle East, Africa and Latin America), Asia and South Pacific are only available on the iPad.

Can I read the TIME Tablet Edition on my Kindle, Nook, iPhone, etc?

The Tablet Editions for Europe (including Middle East, Africa and Latin America), Asia and South Pacific are only available on the iPad® at this time.

Which Tablet Edition issues will I have access to?

You'll have access to each new Tablet Edition issue for the remainder of your current subscription, as well as all past issues that correspond to your subscription as far back as to when TIME Magazine started publishing Tablet editions.

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• Managing the TIME Magazine Tablet Edition for iPad®

I am a subscriber to the U.S. edition living abroad. Why do I no longer have access to new issues of the U.S. edition on my iPad?

Regional editions of TIME are now available on the iPad U.S./Canada, Europe, Asia and South Pacific. To continue enjoying TIME on your iPad, please download the TIME application from the App Store. It will be specific to your region and tied to the address used in your Apple account. You can continue to enjoy all the US content as well as content from all editions on TIME.com.

How do I setup my existing subscription on my iPad®?

If you're an existing print subscriber to TIME, you can add the Tablet Edition for iPad® free of charge for the remainder of your subscription contract.

To add the Tablet Edition for iPad, follow the below steps:

  1. Click here to set up your digital edition account. If you've already set up your digital edition account, proceed to step 2.
  2. Then download the TIME iPad® app from App Store. The app will download to Apple Newsstand.
  3. Open TIME inside Newsstand
  4. On iPad, tap "Sign In" button on the upper left corner of the screen
  5. Enter your email address and the password you set up. Forgot your password? Click here.
  6. Tap “Library” to view and download available issues.

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How can I delete Tablet Edition issues from my iPad?

Deleting magazine issues will free-up storage space on your tablet.

  1. Go to “Library” where all of your TIME Magazine issues are located.
  2. Simply tap the setting icon on the upper right corner of the screen
  3. Choose “Remove Issues from iPad” option
  4. Select the issue(s) you want to remove, then tap “Remove” button

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Can I re-download Tablet Edition issues that I've already deleted?

Yes, you can re-download any issues that you've deleted from your tablet.

To re-download a previously purchased issue that has been deleted, return to the Library, find the issue you'd like to re-download and tap the Cloud download button.

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MANAGE YOUR ACCOUNT


• Locating Customer Number

Your customer number is located on every billing and renewal notice you receive. It is also listed in your mailing label above your name. Please click here for help in finding your account.

• Account Status

Not sure when your subscription expires? If your payment has been received? Click here to check your account status online! As always, if you do not find the information you are looking for, please contact us by email, phone or mail.

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• Change of Address

You can quickly and easily change your address online using ‘Change Your Address’ under SERVICE OPTIONS by clicking here! You may also contact us by email, phone or mail.

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• Billing/Payment

If you would like to pay your bill using your credit card, click here to go to our secure payment page. You may also call if you prefer to pay over the phone or post your payment. Please contact us by email, phone or mail.

If you would like to check your payment status, please click here.

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to four weeks for us to receive and process your payment. If it has been less than four weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than four weeks since you remitted payment, please contact us by email, phone or mail.


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• Renewals

Renew your subscription online, get a great low rate and a FREE gift.

If you would like to find out when your subscription expires, please click here. As always, if you have further questions, please contact us by email, phone or mail. Renewal reminders are sent well in advance of subscription expiry date to ensure that our customers do not experience a break in service. Existing subscriptions are served in full before the renewal subscription begins.
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• Damaged Issues

If your issue frequently arrives damaged, please contact us by email, phone or mail.

If this is an isolated event, you can report a damaged issue online by using ‘Missed/Damaged Issues’ function under SERVICE OPTIONS.  Please visit customer service site by clicking here.  Your subscription will be extended to make up for the damaged issue.  If you would prefer to receive a replacement issue, please contact us by email, phone or mail.
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• Late or Missed Issues

TIME's delivery window is seven to ten days before the cover date. Your magazine should arrive between the Friday and Wednesday prior to the cover date. Factors that could delay delivery are severe weather or disruption of your local postal service.

If you have missed an issue, we may have an incorrect address on file. Please click here to verify your address. If the Post Office alerts us that your magazine is undeliverable, we have no further obligation unless we receive a corrected address within 2 years.

Your magazines may also have stopped being delivered due to non-payment. Please check the payment status on your account. If you would like to pay for your subscription, please log into online customer service center by clicking here.

If none of these explanations apply, please log into online customer service center by clicking here. After logged on, please go to ‘Missed/Damaged Issues’ under SERVICE OPTIONS. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us by email, phone or mail.

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• Temporarily Suspend Delivery

If you would like to temporarily stop your subscription for any reason, please go to ‘Suspend subscription’ under SERVICE OPTIONS.  You may also please contact us by email, phone or mail. This service is subject to three-week notice and a minimum three weeks suspension period.
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• Temporarily Redirect Delivery

If you are going to be at a temporary address for three weeks or more and would like to temporarily redirect your subscription delivery, please go to ‘Change Your Address’ under SERVICE OPTIONS. There you will find temporarily redirect delivery section for you to put in address for temporarily redirects. You may also contact us by email, phone or mail. This service is subject to three-week notice and a minimum three weeks redirection period.

Please note that we are only able to offer this free service if your temporary relocation is within Asia Pacific. If you are moving out of this region for three weeks or more you might like to consider temporarily suspending your subscription.
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• Duplicate Subscriptions

If you are receiving duplicate copies of TIME, please select ‘DUPLICATED ISSUES’ option under SERVICE OPTIONS. You may also contact us by email, phone or mail.
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GENERAL INFORMATION

• Contact Us

We hope that this information is helpful. If you do not find what you are looking for, please contact us from one of the following Asian countries:

BANGLADESH
International Book Agencies Ltd.,
94 New Eskaton Road,
Ramna,
Dhaka 1000, Bangladesh
Tel: (8802) 8359972
Fax: (8802) 9560580/1
Email: ibal@myway.com

HONG KONG
TIME Magazine,
P.O. BOX 60163,
Tsat Tsz Mui Post Office,
Hong Kong
Tel: (852) 3128-5688
Fax: (852) 3128-5022
Email: enquiries@timeasia.com

INDIA
Customer Care Division
India Today Group
E-26,Connaught Place,
New Delhi-110001
Tel: (0120) 2479943
Fax: (0120) 4078080
Email: timecare@intoday.com

INDONESIA
P.T. Indoprom Indonesia,
PO Box 2090/JAT
Jakarta 13020
Indonesia
Tel: (6221) 809-1928
Fax: (6221) 809-2679
Email: customerservice@indoprom.net

JAPAN
TIME Magazine
Customer Service Dept.,
27F, 2-5-1 Atago,
Minato-ku, Tokyo
Japan
Tel: 0120 666 236
Fax: (03) 5402 7055
Email: enquiriesjapan@timeasia.com

KOREA
c/o Universal Publications Agency Ltd.
UPA BD, 44 Daehak-ro, Jongro-gu,
Seoul, Korea 110-850
Tel: (02) 3672 0044
Fax: (02) 3672 1222
Email: upa@upa.co.kr

MALAYSIA
TIME Magazine Services Sdn Bhd
(161441-K) License No AJL93062,
G.P.O. Box 11650,
50752 Kuala Lumpur,
Malaysia
Toll Free: 1 800 81 5282
Fax: 1 800 81 5284
Email: enquiries@timeasia.com

NEPAL
Bazaar International,
1/F, A Block, Kesharmahal Marg 73,
Thamel,
G.P.O. Box 2480,
Kathmandu,
Nepal
Tel: (9771) 442 7098
Fax: (9771) 441 3994
Email: info@bi.com.np

PAKISTAN
Paradise Subscription Agency,
PO Box 12484
Karachi 75500
Pakistan
Tel: (9221) 3580 2574/5
Fax: (9221) 3580 1348
Email: psa1@cyber.net.pk

PHILIPPINES
Time-Life International (Phils) Inc.,
PO BOX 14234
Ortigas Center Post Office,
Pasig City,
Philippines
Toll Free: 1 800 1 855 0135
Fax: 1 800 1 855 0136
Email: enquiries@timeasia.com

SINGAPORE
Time Singapore (Pte) Ltd
Company No F0199907363D
P.O. Box 185,
Singapore 914007
Toll Free: 800 8523 768
Fax: 800 8523 770
Email: enquiries@timeasia.com

SRI LANKA
Emit International (Pvt) Ltd.
39-1/1 Jayasinghe Road
Off Balapokuna Road
Colombo 6
Sri Lanka
Tel: (9411) 4 510210
Fax: (9411) 4 542442
Email: emit@sti.lk

TAIWAN
TIME Magazine,
c/o Quantium Solutions (Taiwan) Co., Ltd.,
1/F No. 31, Lane 66 Juei Kuang Road,
Nei Hu District,
Taipei 11491,
Taiwan
Tel: (8862) 2790-7171
Fax: (8862) 2796-1447
Email: enquiries@timeasia.com

THAILAND
TIME Magazine,
c/o WMG (Thailand) Co., Ltd.,
PO Box 87,
Klongtoey Post Office,
Bangkok 10111,
Thailand
Toll Free: 001 800 852 4533
Fax: 001 800 852 4558
Email: enquiries@timeasia.com

OTHERS
TIME Magazine,
P.O Box 60163,
Tsat Tsz Mui Post Office,
Hong Kong
Tel: (852) 3128-5688
Fax: (852) 3128-5022
Email: enquiries@timeasia.com

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• Permissions and Reprints

Please email us.
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• Privacy

Click here to view TIME's privacy statement. This page will also offer you the opportunity to limit how your personal information is used.
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• Free Gifts

TIME regrets that free gifts are not automatically included with all subscription orders.

If your subscription order included a free gift, please note that gifts are often sent upon receipt of payment. Once payment has been received, your free gift will be shipped. If you have already sent your payment, please log on to online customer service center to check your account payment status. You can choose to pay with your credit card after log on, to complete the payment process. For further assistance, please contact us by email, phone or mail.

If your order was placed through a subscription agent, please contact your respective agent directly to claim your free gift.

Delivery of the free gift promoted with your subscription usually takes six weeks after the receipt of the payment. If it has been six weeks, please contact us by email, phone or mail.

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• Which edition of TIME will I receive?

TIME subscriptions are available worldwide in Asia, Canada, Europe, Middle East & Africa, Latin America, South Pacific and the US. You will receive the TIME edition for your region.
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• Letters to the Editor

You can reach our editors via e-mail at asialetters@timeasia.com or via mail to your local TIME office (see below). Correspondence should include the writer's full name, address and home telephone, and may be edited for purposes of clarity or space.
For local TIME office information, please click here.
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COMMON PROBLEMS & ERROR MESSAGES


• Unable to locate account information

If you have been unsuccessful in locating your account, please try using your customer number which appears on all renewal notices and bills. To find out how to locate your customer number, please click here.

If you are trying to locate your account by using your name and address details, it is important that you enter these exactly as they appear on your magazine label. Please ensure that you have not typed the letter "o" instead of the number "0" (zero) or the letter "I" instead of "1" (one) and check all special characters and accents.

If you are still unable to locate your account, please contact us by email, phone or mail so that we may assist you. We will be happy to verify your customer number for future reference.

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• No active subscription information

This message indicates that, while we have your name on file, you are not currently receiving a TIME subscription. Your subscription may have expired or been cancelled. To renew your subscription, please click here. If you cancelled your subscription, and would like to start receiving TIME again, please click here to use our online order form. You may also contact us by email, phone or mail.
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• Cannot accept online renewal

There are two reasons we may not be able to accept your online renewal.

  1. You are part of the Subscriber’s Automatic Renewal Program. This is a hassle-free subscription program in which we automatically continue your service without sending you renewal notices or bills. Once you are in this program, there is no need for you to transmit renewal instructions either online or through the mail. Of course, you are always in control of your subscription and may cancel at any time.

  2. You have not paid for your current subscription. We are unable to extend your subscription contract until we have received payment for your current service period. To check your payment status, please click here. You may also pay your bill online after logged in.

Please contact us by email, phone or mail if you require further assistance.

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• Cannot accept online payment

There are three reasons we may be unable to process your online payment:

  1. We are unable to locate your account information. If we are unable to access your account, we cannot process your payment. Please click here for tips on locating your account.

  2. You have already sent payment for your subscription. Should you wish to extend your current subscription now and pay for the new term by credit card, you can enjoy all the benefits of TIME's Subscriber’s Automatic Renewal Program. Please click here for more details.

  3. You subscribed through an agent. If you ordered your subscription through a third party, the agent will handle all billing and customer service requests. Please pay the invoice you receive in the mail or contact the agent directly for more information.

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• Unable to process request

If we are unable to process your request, it may be because we were unable to locate your account information. Please click here for tips on locating your account.

If your account was successfully located, then please make sure you have completed all fields on the transaction form. If required fields are left blank, a red error message will be displayed at the top of the form. Simply fill in the necessary fields and resubmit your request.

If you continue to receive error messages, then please contact us via email, phone or mail so that we may better assist you. We apologize for this inconvenience.
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• Certificate authority has expired

The digital certificates contained in your web browser might have expired.  In order to maintain the highest level of security, we recommend that you upgrade your web browser to the latest version.
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• Session has expired due to inactivity

For your protection, your customer service session is automatically terminated if you do not respond for a period of time. Simply reconnect to www.timeasiasubs.com/service.php to continue working.
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